SMS & WhatsApp messaging, native to Salesforce.
JunoSMS is a Salesforce SMS messaging app that lets you text and WhatsApp customers directly from Salesforce with two-way conversations, bulk campaigns, triggered and scheduled messages, AI-powered replies, and voice calling, all on the record.
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100% Native to Salesforce
SMS & WhatsApp in One App
Agentforce AI-Enabled Replies
Voice Calling with Twilio
Every conversation, one connected channel.
SMS, WhatsApp, and voice — triggered, scheduled, or sent instantly, all tracked natively in Salesforce.
Native SMS & WhatsApp
Send SMS and WhatsApp for Salesforce directly to customers — no separate platform required.
Two-way messaging
Have real conversations, not just one-way blasts. Customer replies land directly on the Salesforce record.
Dynamic messaging widget
A live widget on the record page lets you send, receive, and view message history in one place.
Trigger, schedule & instant
Send messages on record events, on a schedule, or instantly with one click.
Bulk messaging
Reach hundreds or thousands of contacts at once from a list or report with bulk SMS for Salesforce.
Agentforce AI replies
Let an Agentforce-powered AI agent handle common replies or assist your team with suggested responses.
Message tracking
See delivery, read status, and full conversation history directly on the Salesforce record.
Voice calling with Twilio
Make and receive calls through Twilio alongside your SMS and WhatsApp conversations.
Every conversation, one connected channel.
SMS, WhatsApp, and voice — tracked natively in Salesforce through one connected messaging workflow.
Native Salesforce SMS & WhatsApp messaging.
JunoSMS brings SMS, WhatsApp, and voice conversations directly into the Salesforce record instead of scattering them across separate messaging platforms. Salesforce messaging automation, two-way texting, bulk campaigns, triggered and scheduled messages, AI-assisted replies, and Twilio voice calling all live on the same connected record.
Native Salesforce SMS & WhatsApp Messaging Application
Send and receive SMS and WhatsApp messages entirely inside Salesforce. No external messaging portal, no manual copy-pasting between systems — every conversation lives on the record it belongs to.
- SMS and WhatsApp from the same native application
- No external messaging portal required
- Every conversation lives on the Salesforce record
SMS
Native to SF
Same app
Two-Way Messaging
Messaging isn't one-directional. Customers can reply, and those replies land straight back on the Salesforce record, keeping the full conversation in one place.
- Replies arrive directly on the record
- Full conversation thread, not just outbound history
- Nothing gets missed in a disconnected system
Dynamic SMS & WhatsApp Widget
A live messaging widget sits on the record page — send a message, see replies come in, and scroll through conversation history without leaving the record.
- Send and receive without leaving the record page
- Full scrollable conversation history
- Updates live as new messages arrive
Trigger, Schedule & Instant Messaging
Send messages the way your process needs — automatically on a record event, on a schedule, or instantly with one click.
- Trigger-based messaging on create, update or status change
- Scheduled messaging for reminders and follow-ups
- One-click instant messaging from any record
Trigger
On record event
Instant
One click, on demand
Scheduled
Reminders & follow-ups
Alerts, Reminders & Conversations
Use JunoSMS for more than one-off texts — send automated alerts, appointment reminders, and status notifications alongside genuine back-and-forth conversations.
- Automated alerts and status notifications
- Appointment and deadline reminders
- Real two-way conversations, not just notices
Attachments
Send images, PDFs, and other files directly within SMS and WhatsApp messages — no separate email required for supporting documents.
- Send images, PDFs and files inline with the message
- No switching to email for supporting documents
- Received attachments saved back to the record
Bulk Messaging
Send the same message to a large group of contacts at once — from a list view, report, or campaign — ideal for announcements, promotions, or mass reminders.
- Send from a list view, report, or campaign
- One message, applied consistently across every recipient
- Combine with scheduling for timed campaigns
Template & Message Configuration
Build reusable message templates with merge fields, so common messages go out consistently without retyping them every time.
- Reusable templates with merge fields
- Consistent messaging across the team
- Configure once, reuse for every relevant record
Message Tracking
Track delivery status, read receipts, and full conversation history for every message sent or received — visible directly on the record.
- Sent, delivered, and read status for every message
- Full conversation history on the record
- No guessing whether a critical message was seen
Agentforce / AI-Enabled Replies
Let an Agentforce-powered AI agent handle common replies automatically or assist agents with suggested responses — speeding up response times without sacrificing consistency.
- Auto-answer common questions like status or business hours
- Suggested replies to speed up human responses
- Consistent tone and accuracy across every conversation
Compatible with All Editions of Salesforce
JunoSMS works seamlessly across every Salesforce edition, so organizations of different sizes can use the same native messaging experience.
Voice Calling with Twilio
Make and receive voice calls through Twilio directly from Salesforce, alongside your SMS and WhatsApp conversations — one connected communication history per contact.
- Place and receive calls without leaving the record
- Call history sits alongside SMS and WhatsApp threads
- Powered by Twilio's voice infrastructure
JunoSMS
Salesforce
Twilio
Voice
Rounding out the toolkit.
Built to handle compliance, routing, and reporting alongside the core Salesforce SMS integration and messaging features.
Opt-in / opt-out & compliance
Automatically track consent and honor opt-outs to help keep campaigns compliant.
Automatic contact & lead matching
Incoming messages are automatically matched to the right record by phone number.
Conversation routing & assignment
Route incoming conversations to the right queue or team member automatically.
Business hours & auto-reply
Set business hours and automatic away messages outside working hours.
Number pooling
Send from multiple or pooled numbers to support higher volume and regions.
Delivery & read receipts
Know not just that a message was sent, but whether it was delivered and read.
Reporting & analytics dashboard
See messaging volume, response times, and engagement without exporting data.
Built for how messaging actually happens.
Appointment reminders
Send reminders automatically ahead of a scheduled event.
Bulk campaigns
Announce a promotion or update to a segmented list using bulk messaging.
Support conversations
Customers reply, and the conversation is tracked directly on their Salesforce record.
AI-answered FAQs
Agentforce can automatically answer common questions such as order status.
Document delivery
Send a WhatsApp message with an invoice or receipt attached.
Voice follow-up
Make a Twilio call from the same Salesforce record as the SMS conversation.
Feature by feature, built for real conversations.
| Feature | Benefit |
|---|---|
| Native to Salesforce | No external messaging platform, no data silos |
| SMS & WhatsApp in one app | One channel to manage instead of two separate tools |
| Two-way messaging | Real conversations, not just outbound blasts |
| Multiple sending modes | Fits any workflow — triggered, scheduled, or instant |
| Bulk messaging | Reach large audiences without leaving Salesforce |
| Agentforce AI replies | Faster response times without added headcount |
| Message tracking | Full visibility into delivery, reads, and history |
| Twilio voice calling | SMS, WhatsApp, and voice in one connected history |
Common questions about Juno SMS
Ready to bring messaging into Salesforce?
Join businesses running SMS, WhatsApp, and voice conversations natively with JunoSMS.